What is your return policy?

Payless ShoeSource has a customer-friendly return policy designed to ensure satisfaction with every purchase. Generally, products can be returned within a specific time frame, typically within 30 days of the original purchase date. For items to be eligible for a return, they should be in their original condition, meaning unworn and with tags still attached. Customers are encouraged to keep receipts, as they are usually necessary to process a return smoothly. If a customer received a defective item or a wrong size, they may have additional options for returning or exchanging the product without any hassle. Returns can typically be made in-store or through the mail, depending on where the purchase was made. It is also important to mention that refunds are generally issued back to the original form of payment. For the most accurate and up-to-date information regarding the return policy, including any potential exclusions and requirements, it is advisable to check the current return policy directly on the Payless ShoeSource website or the webpage relevant to the customer’s specific needs. Doing so provides the necessary details and ensures a smooth return experience.