What should I do if I receive a damaged item?

If you receive a damaged item from Paws4claws.com, it is important to act promptly to ensure a smooth resolution. First, take clear photographs of the damaged product as well as the packaging, as this documentation will be helpful in the case of a return or exchange. Next, review the return policy provided on their website, as Paws4claws.com typically outlines the steps customers should follow when dealing with damaged goods. This policy may include guidance on how to report the issue and what time frame is expected for initiating a return or exchange. In many cases, it requires you to contact customer service to report the damaged item. Check the current web page for the proper contact information, as they may have specific procedures that can assist you further. Make sure to include your order number and any relevant details about the damaged item when you reach out. This way, you help expedite the process of obtaining a replacement or refund.