What should I do if I received a damaged or defective item?

If a customer receives a damaged or defective item from Patagonia, the first step is to assess the situation carefully. It is important to examine the item thoroughly to identify the extent of the damage or defect. Customers are encouraged to take clear photographs of any noticeable issues, as this can provide valuable evidence later on. Once the item has been evaluated, Patagonia typically allows customers to initiate a return or exchange process. To proceed, customers should look for the return instructions that are often included with the purchase or refer to the current web page for detailed guidance. Patagonia generally offers a satisfaction guarantee, which means they are committed to addressing concerns regarding damaged or defective items. To facilitate the return or exchange, customers may need to provide details such as the order number, the specific issue with the item, and the preferred resolution, whether that is a refund, replacement, or repair. Customers should ensure that the item is returned in accordance with the guidelines provided to ensure a smooth process. Patagonia usually strives to resolve such issues promptly, so it is advisable to follow their outlined procedure for handling damaged or defective merchandise. To find the most accurate and updated contact information or exact steps for returns, customers can always check the Patagonia website.