What is your return policy?

Pastgems.com has a customer-friendly return policy that aims to ensure satisfaction with every purchase. According to the information available, customers typically have a specific window during which they can initiate a return after receiving their items. This period is generally around thirty days. During this time, if a customer finds that the item does not meet their expectations, they can return the product for a refund or exchange, provided it is in its original condition and packaging. It is important for customers to understand that certain items may be excluded from the return policy, particularly those that are personalized or custom-made. If a customer receives a damaged or defective item, they are encouraged to report the issue promptly, as this may warrant a different process or consideration in the return policy. To initiate a return, customers may be required to follow specific steps, such as filling out a return form or providing proof of purchase. The return must be shipped back to the designated return address as outlined on the Pastgems.com platform. For the most accurate and up-to-date details regarding the return policy, it is a good idea for customers to refer to the current web page related to policies on Pastgems.com. This can help ensure that they have the most relevant information tailored to their specific purchase.