What is your return policy?

Party City has a return policy designed to make it easier for customers to return items that may not meet their expectations. Generally, items can be returned within a specified time frame, which is usually fourteen days, for a full refund or exchange. This policy typically applies to most merchandise, but there are some exceptions. Items that are considered final sale, like personalized or custom orders, may not be eligible for return. Additionally, certain items that are opened or used might only qualify for an exchange rather than a full refund. It is important for customers to retain their original receipt or proof of purchase, as this helps streamline the return process. For customers who purchased items online, returning items may also involve different procedures, which could include returning them by mail or taking them to a physical store location. Customers should be aware that any shipping charges incurred during the original purchase are generally not refundable. To ensure that you are fully informed of the most current return policy details and any specific requirements, it is advisable to look at the return policy section available on the Party City website. This section will provide comprehensive information on what is needed for a successful return and any potential updates or changes that may have been made to the policy.