What should I do if I receive a damaged item from PartStore.com?

If a customer receives a damaged item from PartStore.com, there are several steps to consider for resolving the issue. First, it is important to thoroughly inspect the package upon delivery to assess any external damage. In the case of visible damage to the outer packaging, the customer should take photographs and document the condition as this will be helpful later. Next, it is advisable for the customer to review the return and exchange policy provided by PartStore.com, which can often be found on their website. Generally, there are specific instructions regarding how to handle damaged items, including the timelines for reporting damages and any required documentation for filing a claim. The customer should then initiate the return process, which typically involves reaching out to customer service or following online guidelines. It may be necessary to provide the order number and the evidence of damage, such as the photographs taken during the inspection. Ensure that the item is repackaged carefully to prevent further damage during the return shipping. For specific contact information and detailed instructions, the customer can refer to the current web page of PartStore.com, as it contains all the relevant information about addressing issues related to damaged items.