What do I do if my order arrives damaged from Paper Mart?

If an order arrives damaged from Paper Mart, it is essential to address the situation promptly to ensure a resolution. First, the customer should carefully inspect the package and all contents to assess the extent of the damage. It is advisable to take clear photographs of the damaged items as this documentation may be helpful later on. Next, the customer should review the return and exchange policies provided by Paper Mart, which can usually be found on the current web page under the relevant section. This information will typically outline the steps needed to initiate a return or request a replacement for damaged items. Customers may be required to fill out a return form and provide the necessary details, including order information and the extent of the damage. Following the guidelines provided in the policies, the customer can prepare to return the damaged items. It is a good practice to keep records of all correspondence related to the issue, including order numbers and photographs. This approach will facilitate a smoother communication process should additional information be needed.