What should I do if I receive the wrong item?

If you receive the wrong item from Palm Beach Jewelry, the first step is to carefully review the packaging and any accompanying documentation to confirm that the item is indeed incorrect. It is important to differentiate if it is an issue with the item itself or if the order was processed incorrectly. Once you have verified the mistake, you can refer to the return or exchange policy available on their website. Typically, this will outline the appropriate steps to take in order to rectify the situation, including how to return the incorrect item and receive the correct one. You may need to obtain a return authorization or complete a return form, so be sure to follow the outlined procedures closely. If you need further assistance, the website should provide detailed information on how to contact customer service for additional support. Having your order number and any relevant details ready can help expedite the process. By following these steps, you can ensure a smooth resolution to the issue.