What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item from Pagoda.com, there are several steps you can take to resolve the situation. First, it is important to examine the product and ensure that it is indeed damaged or not what you ordered. Document the condition of the item with photographs, as this may help when communicating the issue. Next, visit the Pagoda.com website to check their specific return and exchange policy, as they may have procedures in place for handling such situations. Generally, most online retailers will provide options for returns or exchanges within a certain time frame after receiving the item. Look for a section regarding returns on the current webpage or any information included in the shipment that may guide you on how to initiate a return or exchange. If Pagoda.com offers a customer service or support section on their website, it may be worthwhile to submit an inquiry or form detailing the issue. Be sure to include any relevant information, such as your order number, the specific details of the item, and the nature of the damage or error. This will assist them in processing your request more efficiently. While it is always frustrating to encounter such issues, Pagoda.com aims to ensure customer satisfaction and should provide you with the necessary support to resolve the problem.