What is PLDT's policy on service cancellations?

Asked 5 months ago
PLDT has specific policies regarding service cancellations that customers should be aware of. Generally, customers who wish to cancel their services can do so by following the procedures outlined in their service agreement. It is typically required for customers to provide a formal request for cancellation, which might involve filling out a designated form. Customers are often advised to submit this request well in advance of the billing cycle to avoid any additional charges. It is important to note that cancellation fees may apply, particularly if the customer is still within the contract period. Since different service plans may have varying terms, the specific penalties or requirements can differ. Customers are encouraged to review their service agreements for the exact details. Additionally, PLDT generally recommends that customers return any provided equipment, such as modems or routers, to avoid further charges. For more information on service cancellations, including any recent updates or specific processes, customers may want to visit the official PLDT website, which regularly provides necessary details and contact information for further assistance.
Jeff Whelpley is the editor / author responsible for this content.
Answered Jul 2, 2025

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