How do I handle a lost or damaged shipment?

When dealing with a lost or damaged shipment from Overstock Drug Store, it is important to follow a few steps to address the issue effectively. First, the customer should check the order confirmation email for any tracking information that may provide insight into the shipment's status. This could reveal whether the package was delivered, still in transit, or marked as undeliverable. If the shipment appears lost or damaged, the next step is to review the company’s policies regarding lost or damaged items, which are typically found on their website. Most policies will indicate that customers can report such issues for resolution. Customers should gather relevant information such as the order number, details of the shipment, and any photos showing the damage if applicable. This documentation will be helpful when reporting the issue. It is advisable for customers to reach out to Overstock Drug Store through the contact methods listed on their website, where they may find options such as live chat, email, or phone support. This could allow for the prompt resolution of the shipment issue, whether it be a replacement or a refund. Taking these steps can help ensure a smooth process and a satisfactory outcome.