What is Overstock.com's policy for damaged or incorrect items?

Overstock.com takes great care to ensure customer satisfaction, and their policies concerning damaged or incorrect items reflect this commitment. If a customer receives a damaged or incorrect item, Overstock.com typically recommends that the customer contact them as soon as possible after the receipt of the item. It is important for customers to document the issue by taking photos, especially for damaged items, as this can be helpful in resolving any claims. In most cases, Overstock.com may offer several options for addressing the situation. These can include sending a replacement item, issuing a refund, or providing store credit, depending on the circumstances and the specific product involved. Customers are usually required to report any issues within a specific timeframe, typically within thirty days of receiving the merchandise. To initiate the return or exchange process, customers can usually navigate to the returns section on the Overstock.com website. There, they may find detailed instructions on how to return items, including information on the necessary shipping labels and steps to follow. It is essential to retain any original packaging and documentation while processing returns, as this can facilitate the return process. Overall, Overstock.com strives to ensure that customers have a positive experience, and their return policy aims to make it easy to resolve issues related to damaged or incorrect items. For the most current and detailed information regarding their policies, customers should refer to the relevant sections on the Overstock.com website.