How Do I Cancel My Services and Turn Off Auto-Renewal on Ourtime.com?
In a nutshell: OurTime.com is a dating platform for individuals over 50, offering subscription services. If you wish to cancel your subscription and turn off auto-renewal, the process is straightforward. Log in to your account, navigate to Account Settings, and locate the Subscription Management section. From there, you can
Introduction
OurTime.com is a dating site designed for singles over 50. It offers subscription-based services such as messaging, seeing who viewed your profile, and other premium features. While the site is helpful for many, you may decide that you no longer want to keep your subscription.
Canceling your services and turning off auto-renewal ensures you won’t be charged again when your next bill is due. The process is simple once you know where to look. Here is a step-by-step process to cancel your services and turn off auto-renewal on Ourtime.com.
Log In to Your OurTime Account
Begin by opening a browser and visiting the site.Enter your email address and password.Once logged in, you’ll be directed to your profile home page or dashboard.
Navigate to Account Settings
If you have forgotten your login information, use the “Forgot Password?” link to reset it.
Once logged in, look for your profile icon or the “Settings” option, usually found in the top-right corner of the screen.Click “Settings” to open your account management page.From there, scroll down until you see “My Account” or “Membership” information.This is where you’ll find your subscription details and renewal settings.
Locate the Subscription Management Section
Under the “My Account” section, click “Account Status” or “Manage Subscription.”Here you’ll see information about your current plan, renewal date, and billing method.You should also find the option to turn off auto-renewal or cancel the subscription.
Turn Off Auto-Renewal
Select the option to “Turn Off Auto-Renewal.”The site will usually ask you to confirm your decision.Read any messages carefully, as OurTime may try to offer you discounts or incentives to stay.Confirm your choice by clicking “Continue” or “Confirm Cancellation.”Once you confirm, your subscription will not renew at the end of the current billing cycle. You will still have access to paid features until your subscription expires.
Verify Cancellation
It’s important to make sure your auto-renewal is truly canceled:Return to the “Account Status” page.You should now see a message indicating that your subscription will not renew.Note the date your services will officially end — this is usually the last day of your current billing period.Keep a screenshot or written confirmation for your records in case you need proof of cancellation later.
Remove Payment Information
If you want extra peace of mind, you can remove your stored payment details. Go back to the “Payment” or “Billing” section and delete your card or PayPal information. While not required, this ensures there won’t be any unexpected charges.
Consider Deleting Your Profile
If you no longer plan to use OurTime at all, you may also choose to delete your profile:Go to Settings > Account Status > More Account Status Changes.Select “Remove My Profile.”Confirm your decision.Deleting your profile will permanently remove your information from the site.
If you need additional assistance, click here to contact Ourtime.com customer support.
Conclusion
Canceling your subscription and turning off auto-renewal on OurTime.com is simple once you know where to navigate. By logging in, accessing your account settings, turning off auto-renewal, and verifying cancellation, you can make sure you won’t be billed again. If you’re ready to leave the site completely, consider removing your profile as well. Taking these steps will remove you from the system and save you money.
Further questions?
Solutions to similar problems
Help from Real People
Why does GetHuman Write How-to Guides for Ourtime.com Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Ourtime.com in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Services and Turn Off Auto-Renewal on Ourtime.com? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.