How Do I Cancel My Membership with Ourtime.com?
In a nutshell: Ourtime aims to facilitate finding a partner, making cancellation straightforward once you've met someone. Subscriptions renew automatically, but cancellation can be done through the website or app. Upon cancellation, your subscription remains valid until the current period ends, with no partial refunds for unused time. If subscribed via
Introduction
The whole point of Ourtime is to help you no longer need its services because you have met someone. So if the time has come to cancel your Ourtime subscription, you can quickly and easily do so either on a computer or via the Ourtime app.
What You'll Need
Your Ourtime subscription automatically renews until you cancel it.
Once you cancel your Ourtime subscription, it will remain active until your current subscription period has elapsed. You cannot get a partial refund for your unused time.
If you subscribed to Ourtime through the Apple store, you need to cancel your subscription in the Subscriptions section of your phone settings. Just tap on the name of the subscription, then tap "Cancel Subscription" and then confirm it.
Likewise, if you subscribed to Ourtime through the Google Play store, you will need to cancel your subscription there. You can do this via the Subscriptions section of your phone settings. Just select the "Manage" option next to the subscription name then tap on "Cancel subscription," then confirm that this is really what you want to do.
Go to the Ourtime home page on your desktop or laptop computer.
Ourtime home page
To cancel your subscription using the app, skip to step 9.
Click on the Sign In link in the upper right corner of the screen to sign in to your Ourtime account.
Click on the Settings option.
Click on the "manage subscription" option.
Enter your Ourtime password in the text field provided.
Click on "Cancel subscription."
Answer the questions you are asked.
Click the Continue Cancellation button.
You will be shown a confirmation number and an end date for your subscription.
From here, you will be given the option to hide your profile for the remainder of your subscription period.
Open the Ourtime app.
Tap on the profile icon in the lower right corner of the screen.
Tap on the gear icon in the upper right corner.
Scroll down until you find the "Manage account" section.
Tap the "Manage subscription" option.
Enter your Ourtime password in the text field provided.
Tap on the Cancel Subscription button.
Answer the questions you are shown.
Tap the Continue Cancellation button.
You will be shown a confirmation number and an end date for your subscription.
From here, you will be given the option to hide your profile for the remainder of your subscription.
Conclusion
If you are having difficulties canceling your Ourtime subscription, or if you have any other questions or concerns about your account or Ourtime's services, contact an Ourtime customer service representative to get help. The company does not offer phone support services, but it does have an online customer help desk. It is available 24 hours a day, seven days a week.
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