What is Otterbox's return policy?

Otterbox provides a return policy that is designed to ensure customer satisfaction with their products. Typically, customers have a period of thirty days from the date of purchase to initiate a return for most items purchased directly from the Otterbox website. The items must be in new condition and in their original packaging to qualify for a full refund. It is important to note that personalized or custom items may not be eligible for return, and certain conditions apply, so customers should be mindful of these details when making their purchase. For items that are returned, customers are generally responsible for the shipping costs associated with returning the products. It is advisable to use a trackable shipping service or purchase shipping insurance for products valued at more than a certain amount, as Otterbox cannot guarantee that they will receive the returned item without proper tracking. Once the returned item is received and inspected by Otterbox, they will process the refund back to the original payment method. Customers can expect to see the refund reflected in their account after a few business days following the processing period. For the most accurate and up-to-date information, it is recommended to check the official Otterbox website, where detailed information about their return policy and any specific instructions can be found.