What should I do if my order was incorrect or missing items?

If a customer receives an incorrect order or finds that items are missing, they typically have a few options. First, it is important to review the order confirmation details to ensure that the order that was placed aligns with the items received. This can help establish whether an error occurred during the ordering process or during delivery. Next, customers often benefit from having access to the OrderUp app or website, where they may find options for reporting issues directly related to their recent order. There may be a feature that allows users to indicate problems with their order, such as items that were missing or incorrect. In many cases, OrderUp may provide customers with help articles or support information that can guide them through resolving the issue. Customers should also consider checking for specific information regarding refunds or order adjustments. Policies can vary based on location or restaurant partners. Although it may be tempting to reach out directly, customers generally find it helpful to first explore the resources available on the OrderUp website, which often provide comprehensive answers to common issues.