What happens if my items are lost during transport?

When items become lost during transport, it can be a stressful situation for any customer. Orange County Movers, like many professional moving companies, typically have procedures in place to address instances of lost items. First and foremost, it is important to understand that the company usually carries insurance that covers the value of your belongings. This insurance often falls into two categories: released value protection and full value protection. Released value protection usually comes at no additional cost but only offers minimal coverage in the event of loss or damage. Full value protection, on the other hand, may require an additional fee but provides a higher level of protection and compensation for lost or damaged items. In the event that items are lost during transport, customers are generally advised to file a claim with the moving company. This process often involves documenting the items that are missing, providing proof of their value, and potentially completing a claims form. Upon submission of the claim, the company will conduct an investigation to determine the circumstances of the loss. The timeline for resolution can vary, as it often depends on the extent of the investigation and the specifics of the claim. To help mitigate the chances of items getting lost, it is beneficial for customers to maintain an inventory list of their possessions prior to the move. Additionally, customers should inquire about the coverage options, as well as the claims process, when reviewing their contract with Orange County Movers. Customers seeking more detailed information may find it helpful to visit the official website for up-to-date policies and contact information.