Are there options for upgrading my equipment through Optus?

Asked 3 months ago
Optus offers various options for upgrading equipment, depending on the type of service a customer is using. For instance, customers with mobile plans may have opportunities to upgrade their devices after a certain period, typically after they have fulfilled a specific portion of their contract. Similarly, for home internet or television services, Optus often provides options for upgrading equipment such as modems or set-top boxes, particularly if new technology becomes available or if there is an improvement in service offerings. Customers can usually find information regarding upgrade options, eligibility, and any associated costs on the Optus website. It is important to consider that upgrade policies may vary based on the plan a customer is currently subscribed to, as well as any promotional offers that may be available. For specific details tailored to individual circumstances, users may wish to refer to the official Optus web page, which will have the most current information. This ensures that customers are aware of all the available options and any requirements that may apply.
Adam Goldkamp is the editor / author responsible for this content.
Answered Sep 14, 2025

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to contact Optus - Television, Telephone and Internet?

If you need to talk to Optus - Television, Telephone and Internet customer service, now that you have the answers that you needed, click the button below.
Contact Optus - Television, Telephone and Internet

Optus - Television, Telephone and Internet

Find a list of many popular Optus - Television, Telephone and Internet questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Optus - Television, Telephone and Internet Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!