How can I change my mobile plan with Optus?

To change a mobile plan with Optus, one usually has a few options available. First, a customer can log into their Optus account on the official Optus website or through the My Optus app. This digital approach allows users to view their current plan details, compare available plans, and make adjustments according to their needs. Another option is to contact Optus customer service directly. While I do not recommend contacting them, it is worth mentioning that agents can assist with plan changes and provide information regarding any applicable fees or promotions. It may also be beneficial to review any terms and conditions associated with the new plan, as well as check that any changes align with one's usage requirements. Lastly, for those who prefer to speak face-to-face, visiting an Optus retail store can be a good alternative. The staff in the store can guide customers through the process, help choose the most suitable plan, and assist with any paperwork required. For the most current information regarding plans and changing procedures, refer to the official Optus website.