What steps should I take if I experience poor coverage?

When a customer experiences poor mobile coverage with Optus, there are several steps that can be undertaken to troubleshoot and potentially improve the network experience. First and foremost, it is advisable to check the coverage maps available on the Optus website to confirm whether the area in which you are located is covered by their network. Occasional network outages or maintenance work can also affect coverage, so it may be worthwhile to check for any service alerts or updates that could provide insight into the issue. Next, consider performing a basic restart of your mobile device. This simple step can resolve connectivity issues by refreshing the device's connection to the network. Additionally, making sure that the device settings are correctly configured for network selection is important. Ensure that your device is set to automatically select the network, as manual selection might lead to connectivity issues if the selected network is not optimal. If the problem persists, it can help to conduct a reset of the network settings on your device, which may resolve any underlying settings conflicts that could be slowing down the connection speed. When outdoors, trying different locations, particularly higher elevations or areas away from obstructions, can also improve the reception. Lastly, if none of these steps yield results, it may be beneficial to refer to the Optus website for additional troubleshooting resources or specific guidance related to the issue at hand. Doing so can provide more tailored solutions and up-to-date information regarding coverage in your location.