What information do I need to provide when reporting a fault?

When reporting a fault to Optus, it is important to provide specific and accurate information to ensure a smooth and efficient resolution process. Begin by stating the nature of the fault you are experiencing. This may include details such as whether it involves mobile services, home internet, or TV services. Clearly describe any error messages or symptoms you have encountered. Next, include relevant account information, such as your account number or registered mobile number, to help identify your account quickly. If applicable, mention your service address, especially for issues related to home internet or TV services, as this can help pinpoint any localized faults. Additionally, note the time and date when the fault first occurred, along with any troubleshooting steps you have already taken. Providing this comprehensive information allows Optus to assess the situation more effectively and expedite the resolution process. For more information on the reporting process, one may want to check the current web page of Optus for further guidance and contact options.