What should I do if my flight is delayed or canceled?

Asked 2 years ago
When faced with a flight delay or cancellation, the best course of action involves several steps to ensure you handle the situation as smoothly as possible. Firstly, it is important to stay calm and gather information. Passengers should regularly check the status of their flight either on their airline's official app or website, as well as on the airport's flight information displays. If the flight is delayed or canceled, passengers should look for notifications from the airline regarding any rebooking options or compensation. The airline may provide assistance and alternative travel options automatically or through their customer service. It can be useful to familiarize oneself with the airline's policies regarding flight disruptions, as each has different rules concerning compensation, meal vouchers, or accommodation. In cases where the airline does not offer immediate support, it is advisable to approach their customer service desk to discuss rebooking or refund options. Additionally, having flexibility can be beneficial. If the airline's options do not align with your travel needs, exploring other travel routes or carriers may be necessary. Furthermore, it is crucial to keep all relevant documentation related to your flight, including boarding passes and receipts for any incurred expenses, as these may be required for compensation claims later. Lastly, for immediate assistance and further options, checking the current web page of the airline or travel provider could provide helpful guidance. Keeping these points in mind can help make the process more manageable during what can be a stressful time.
Jeff Whelpley is the editor / author responsible for this content.
Answered Aug 21, 2025

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