What is the return policy?

Oneida.com has a customer-friendly return policy designed to ensure a satisfactory shopping experience. Typically, customers are allowed to return products within a specified period, usually within thirty days of receiving the order. Items should be unused and in their original packaging to qualify for a full refund or exchange. It is important for customers to include a copy of the original receipt or packing slip when returning items to facilitate the return process. Certain items like opened food items or personalized products may not be eligible for returns, so it is always best to check the specific details regarding any restrictions that may apply to individual products. If a product is defective or damaged upon arrival, Oneida.com often allows for returns or exchanges, and customers are encouraged to reach out for assistance regarding such issues. For customers who wish to return an item, they should be aware that they are typically responsible for return shipping costs, unless the return is due to an error on Oneida’s part. Therefore, it is a good idea to review the return policy on the Oneida.com website for the most current and specific details regarding time frames, eligible products, and procedures for returning items. This will ensure a smooth return experience and prevent any misunderstandings.