What is the process for disputing a transaction?

Disputing a transaction with One Nevada Credit Union involves several steps to ensure that members can address any unauthorized or erroneous charges effectively. First, members should review their account statements and transaction history to confirm the specific transaction they wish to dispute. This ensures that they have all relevant details, such as the transaction date, amount, and merchant information. Once the members have identified the transaction in question, they should gather any supporting documentation that may help in the dispute process. This may include receipts, emails, or other relevant correspondence related to the transaction. Next, it is advisable for members to contact One Nevada directly through their customer service channels. Typically, they will find specific guidance and contact options on the official One Nevada website, where resources and appropriate contacts are listed. During the call or in written communication, members should clearly explain the nature of the dispute and provide any supporting documents they have gathered. This communication will initiate the investigation process. One Nevada is committed to reviewing disputes fairly and will typically conduct an investigation to resolve the matter promptly. Members can expect to receive updates on their dispute status during this process. Members should also be aware that there are time limits for disputing transactions, so it is essential to initiate this process as soon as possible to ensure a timely resolution.