Can I return or exchange an item I purchased?

Asked 4 months ago
Once Upon A Trunk has policies in place regarding returns and exchanges that customers should be aware of. Generally, the ability to return or exchange an item depends on the specific terms outlined on the website or in the purchase details. Typically, customers are usually required to initiate a return or exchange within a specified timeframe following the purchase, often days or weeks, depending on the item's nature. Items must typically be in their original condition, unworn or unused, and with all tags still attached. Additionally, certain items may be marked as non-returnable due to hygiene or customization reasons, which is a common practice among retailers. Customers are often encouraged to refer to the website's return policy section to understand the exact conditions that apply. For the most current information regarding returns and exchanges, customers can check the relevant section on the Once Upon A Trunk website. There may be detailed instructions on how to proceed with returning or exchanging an item, including any potential fees or shipping responsibilities. It is always a good idea to familiarize oneself with these policies before making a purchase to have a smooth shopping experience.
Adam Goldkamp is the editor / author responsible for this content.
Answered Aug 8, 2025

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