What Do I Do If My OfferUp App Is Not Working?

Introduction

If your OfferUp app isn't working properly, you need to learn how to fix it. There are several things that could potentially be causing the problem, and several things you can try to resolve it. One of them should work for you.

What You'll Need

It is possible that the problem isn't the app, but the mobile device that you are trying to run it on. If nothing else you try works, contact your device's manufacturer or the company you bought it from and ask for assistance.

Check the internet connection on your mobile device.

If the OfferUp app can't talk to the company, it can't do anything you ask it to do.

If that didn't help, shut the app off and restart your phone.

This should fix most minor temporary glitches, as well as establish a new, and possibly stronger, connection.

You should also check to see if your mobile device's operating system is still supported by OfferUp.

There is no support for iOS version 14 and earlier or for Android version 10 and earlier. If you are trying to run the app on an unsupported operating system, you need to update your operating system to the current version. This could be the cause of the problem and, even if it is not, you can't receive adequate tech help if you aren't running the right operating system.

Next, log out of the app and then log back in again.

If the problem persists, go to the Google Play Store or the Apple App Store, depending on where you got the OfferUp app.

Find the OfferUp app in the store.

Check to see if there is an update available for it.

If there is, update the app. The latest software might not have the problem you encountered.

If this doesn't fix the problem, go to your device's Settings menu.

You need to clear the cache for the OfferUp app.

Tap on Apps.

Tap the OfferUp app.

Tap on Storage.

Select the Clear Cache option.

Old items in the app's cache might be causing the malfunction. If clearing it doesn't help, continue on with the next step.

Go to the OfferUp website.

Click the Log In button in the upper right corner of the screen to log in to your account.

Go to the OfferUp Help Center to search for information about your problem.

OfferUp Help Center

You can always try asking an OfferUp customer service representative for help, too.

There is no phone-based customer support, but there is an online customer help desk.

If all else fails, uninstall the OfferUp app and then reinstall it.

It is possible that your version has become corrupted, so a new version of the app wouldn't have the same problem.

Conclusion

The options given above cover all of the most common reasons the app would not be working and some of the unlikely ones as well. One of them should fix your problem. If you need further assistance, try talking to other users of the app.