How Do I Recover My OfferUp Account?

In a nutshell: To recover access to your OfferUp account, start by attempting to log in through your usual method, noting any error messages. If unsuccessful, try logging in via linked Facebook or Google accounts. For a password reset, follow the "Forgot password" link using your email. If you've lost access to your email or phone

Introduction

OfferUp is a popular platform that many people use to buy and sell items locally. If you lose access to your account, you will not be able to view replies to your active listings or check for messages on offers you inquired about.

Whether you have forgotten your password, changed your phone number, or suspect unauthorized access, recovering your OfferUp account is possible with the following simple steps.

Try logging in again

Start by attempting to log in using your usual method—either with your email, phone number, or linked Facebook/Google account. If you are unable to log in, take note of any error messages. These can help identify whether the issue is with your credentials or something else.

How Do I Recover My OfferUp Account? (Step 1)

Use Linked Accounts

OfferUp allows login via Facebook or Google. If you originally signed up using one of these:Tap “Continue with Facebook” or “Continue with Google”Log in using your credentials for that platformIf it’s linked to your OfferUp account, you’ll be redirected to your OfferUp account.This method can bypass email or phone issues if your social account is still active.

How Do I Recover My OfferUp Account? (Step 2)

Try a password reset

Open the OfferUp app or visit the OfferUp website and click “Forgot password.” Enter the email tied to your account and follow the reset link sent to your inbox. If no email appears, check spam/junk folders and confirm you used the correct address. If the link expires, request a new one and try again promptly.

How Do I Recover My OfferUp Account? (Step 3)

Recover access when you have lost your phone or email.

If you no longer have access to the phone number or email on file, collect identity details: full name, last known email or phone, recent transaction info, and screenshots of listings. OfferUp may ask for a government ID, a selfie, or a recent utility bill or bank statement showing your name and address. Having clear, legible copies speeds verification.

Contact OfferUp Support.

Contact OfferUp Support by clicking here. Have the information you gathered in step 4 ready to provide to the agent if asked. The agent may also ask you to upload documents or screenshots.

Provide as much detail as possible, including:Your full nameEmail or phone number linked to the accountDescription of the issueScreenshots (if applicable)

Respond to verification requests promptly.

OfferUp may request additional details or proof. Follow instructions exactly, upload high-quality photos, and answer follow-up questions completely. Cooperating with the agents promptly helps reduce the time it takes to restore access to your account.

Appeal a suspension or ban.

If your account was suspended for policy reasons, read the notice carefully. If you believe it is an error, submit a concise appeal with relevant evidence and an explanation. Stay respectful—clear, factual communication improves your chance at a favorable review.

Secure your account after recovery.

Once you regain access, choose a strong, unique password and consider using a password manager, such as the one found in your browser. Enable two-factor authentication if offered, update your recovery email and phone, review payment options, and remove unknown devices. Regularly check listings and messages for anything suspicious.

Conclusion

You can speed up the recovery process by responding quickly to customer support messages. Once you are back into your account, take basic security measures to protect your account and reduce the chance of future lockouts.

Why does GetHuman Write How-to Guides for OfferUp Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like OfferUp in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover My OfferUp Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.