What procedures do you have for handling damaged items?

Ocean State Job Lot has specific procedures in place for handling damaged items. Generally, when a customer encounters a damaged product, it is advisable to bring it to the attention of a store associate. The associate will typically assess the situation and determine the best course of action. This may involve returning the damaged item for an exchange or refund, depending on the company's return policy. In some cases, if the damage is noted while restocking or during inventory checks, items may be removed from the sales floor and appropriately marked for disposal or return to the supplier. For detailed information regarding the return and exchange policy, customers are encouraged to refer to the store's current web page, where specific guidelines and procedures are outlined. This ensures that customers have the most accurate and up-to-date information regarding handling damaged items.