What should I do if I have an issue with my bill?

If a customer encounters an issue with their bill from OVO Energy, there are several steps they can consider taking to address the situation. First, it is advisable to review the bill carefully to ensure that all charges are clear and understood. It can be helpful to compare the current bill with previous bills to identify any discrepancies or unexpected changes in usage or pricing. If uncertain about specific charges, checking the OVO Energy website for explanations of common billing issues and fees can provide clarification. Sometimes, customers may find that their payment plan or tariff has changed, affecting their overall bill. If after reviewing the bill there are still concerns, customers can utilize the resources available on the OVO Energy website for further assistance. It may provide options to raise the issue directly with OVO Energy through their provided contact methods. This ensures that the customer's issue can be addressed in a timely and efficient manner.