What should I do if I need to cancel my reservation?

If a guest needs to cancel a reservation with Novotel, the first step is to review the cancellation policy associated with the specific booking. Novotel typically provides different terms depending on the rate chosen during the reservation process. In general, many rates allow for free cancellation within a specific timeframe before the scheduled arrival date, while others may have stricter policies or may be non-refundable. To initiate the cancellation, the guest should locate their booking reference number and visit the Novotel website or the platform through which the reservation was made. Guests may find options to modify or cancel their booking in the "Manage My Booking" section. It is essential for guests to ensure they complete this process promptly to avoid any potential charges. Further information, including specific policies and procedures, can usually be found on the official Novotel website. It is always a good idea to check the website for the most current guidance regarding cancellations, as policies may vary by location and time.