What is the maintenance and support policy for Novell products?

Novell offers a comprehensive maintenance and support policy for its products that typically includes various options to cater to the diverse needs of its customers. The company generally provides maintenance services that ensure continued access to product updates, bug fixes, and enhancements, thereby helping organizations to maximize the functionality and security of their deployed software. Typically, customers who subscribe to a maintenance agreement are eligible for technical support services, either through self-service resources or direct assistance from support personnel. This means that organizations can seek help with product-related challenges, software issues, and operational inquiries. The level and type of support may vary depending on the specific service agreement in place, which can include options for standard or premium support. In addition, Novell maintains a knowledge base and documentation that can assist users in troubleshooting and understanding the full range of features in their products. Many customers find that utilizing these resources can help resolve issues quickly and efficiently. It is important to note that the specific details of the maintenance and support policy can change, so it is beneficial for customers to visit Novell's official website or the relevant product support pages for the most current information and any updates regarding policy changes, support terms, and product lifecycle.