What is the policy for lost baggage with Norwegian Airlines?

Asked 5 months ago
Norwegian Airlines has a clear policy in place to assist passengers who have lost their baggage. When luggage is reported as lost, passengers should first make a report at the airport with the baggage service desk. It is essential to keep the property irregularity report that is provided at this time, as it contains crucial information about the lost baggage. Norwegian Airlines typically conducts an investigation into the lost luggage which can take a few days. If the baggage is located, the airline will arrange for it to be delivered to the passenger's address. In cases where the baggage cannot be found within a certain timeframe, usually around twenty-one days, it may be considered permanently lost. Passengers may then be eligible for compensation depending on the specific circumstances and the value of the lost items. It is important for passengers to retain any receipts for necessary expenses incurred due to the delay in receiving their baggage, as this may aid in the compensation process. For the most accurate and up-to-date information regarding lost baggage policies, passengers are encouraged to visit Norwegian Airlines’ official website.
Jeff Whelpley is the editor / author responsible for this content.
Answered Jul 6, 2025

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