What should I do if I experience slow internet speeds?

Asked 3 months ago
If an individual experiences slow internet speeds with Northwestel services, there are several steps that might be taken to troubleshoot the issue. First, it is advisable to check the speed using a reliable internet speed test. This can provide a clear indication of the current connection speed. Next, one should verify if multiple devices are connected to the same network, as this can impact overall bandwidth. Disconnecting unnecessary devices may help improve performance. Another suggestion is to reboot the modem or router, as this can often resolve temporary connectivity issues. It may also be worthwhile to confirm the distance from the router, since being too far away can lead to weak signals and reduced speeds. Finally, one should consider whether there are any ongoing service outages or maintenance activities in the area that might be affecting connectivity. For more detailed assistance, individuals might wish to consult Northwestel's website, which often provides helpful guidelines and contact information.
Jeff Whelpley is the editor / author responsible for this content.
Answered Sep 17, 2025

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