Are there any assistance programs for low-income customers?

Northumbrian Water recognizes the importance of supporting low-income customers and offers various assistance programs to help ease the financial burden of water and wastewater charges. One of the key programs is known as the "WaterSure" scheme, which is designed for households experiencing financial hardship. This program can help by capping the amount that eligible customers need to pay for their water services. Specifically, customers who receive certain qualifying benefits or have a large water usage due to medical reasons may qualify for this scheme, helping to ensure that their water bills remain manageable. In addition to the WaterSure program, Northumbrian Water also provides a range of other support options tailored to low-income households. These may include flexible payment plans, reduced tariffs, and other financial assistance initiatives aimed at those facing difficulties in managing their water bills. Furthermore, Northumbrian Water is committed to promoting financial awareness, offering resources and guidance to help customers understand their options for assistance. Customers in need of support are encouraged to explore these programs and see what best fits their circumstances. For further details about eligibility and application processes, it is advisable to visit the official Northumbrian Water website. There, customers can find the most current information about available support schemes and any new initiatives that may be introduced to assist those who require additional help with their water services.