What should I do if I receive the wrong item?

If a customer receives the wrong item from Northernautoparts.com, there are several steps they can take to resolve the issue. First, it is important to review the order confirmation email to ensure that the ordered item does not match the received item. This will help to confirm that an error occurred during the fulfillment process. Next, the customer should check the current Northernautoparts.com web page for the return or exchange policy. Most online retailers, including Northernautoparts.com, typically have a straightforward process for handling wrong items. It is advisable to gather all related documentation, such as the packing slip and order number, as this information may be needed during the return process. Once the customer has reviewed the policies, they should initiate the return or exchange process promptly. This may involve filling out a return form on the website or following specific instructions provided in the packing slip. Customers are generally encouraged to return the item in its original condition and packaging. After returning the wrong item, customers can usually expect a replacement or refund depending on their request.