What is the return policy?

Asked 2 years ago
Nine West typically offers a customer-friendly return policy, which allows customers to return unworn and unused items within a specified time frame. Generally, the return window is forty-five days from the date of purchase. Items must be in their original condition, including tags and packaging, to be eligible for a return. This policy applies to purchases made through both Nine West retail stores and their website, ninewest.com. For online purchases, customers may need to print a return label from the website and ship the item back to the designated return address. It is important to note that items purchased during promotional sales or clearance may have different return guidelines, so checking the specific terms associated with those purchases is advisable. Refunds are typically processed within a few days after the returned item has been received and inspected. Customers seeking further details about the return process, eligibility, or any exceptions should visit the current Nine West web page, where they can find up-to-date information and any additional guidelines regarding returns.
Adam Goldkamp is the editor / author responsible for this content.
Answered Aug 3, 2025

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