What should I do if I receive a defective item?

If a customer receives a defective item from Nimli.com, it is important to take appropriate steps to address the issue. First, the customer should carefully review the return and exchange policy provided on the Nimli website, as it outlines the necessary procedures for returning defective items. Generally, it is advisable to gather all relevant information, including the order number, product details, and photographs of the defect, if possible. This documentation can support the return or exchange process. Next, the customer should look for contact information on the current web page to initiate the return process. It is typically necessary to contact customer support to report the issue and inquire about the specific steps required to return the defective item. Along with clear communication, customers should ensure that they comply with any time frames specified by Nimli for reporting defects or initiating returns. Following these steps can help ensure a smooth resolution to the situation.