How Do I Cancel an Order with Newegg?
In a nutshell: To cancel a Newegg order, act quickly within the specified timeframe. Start by visiting the Newegg website and accessing the menu to find "Customer Service." Click through to the help page, locate the "Ordering" section, and select "Canceling an order." Read the
Introduction
If you've placed an order with Newegg and need to cancel it, it's important to act promptly, as there may be a specific timeframe during which you can make changes. Here are tips to get started if you want to cancel your Newegg order.
What You'll Need
Your order information
Go to the Newegg Website
Visit the Newegg website.
Locate the Newegg Menu
Find the menu on the Newegg website. It's in the upper-left corner of the homepage, represented by three stacked horizontal white lines against a blue backdrop.
Open the Menu
Click on the three stacked horizontal white lines. Doing so will expand the Newegg menu.
Locate the Relevant Link
Scroll down the menu until you find the "Customer Service" line. It's toward the bottom of the menu.
Go to the Newegg Help Page
Click on the "Customer Service" link. Doing so will take you to the Newegg help page. It says "How can we help?" in white lettering at the top.
Locate the "Help Topics" Section
Scroll down until you find the "Help Topics" section.
Locate the "Ordering" Section
Find the "Ordering" section under "Help Topcs."
Locate the "View All" Link
Find the "View All" link. It's to the right of the "Ordering" header.
Go to the "Ordering" Page
Click on the "View All" link. This will take you to the "Ordering" page.
Find the Relevant Topic
Scroll down until you find the line that says "Canceling an order."
Go to the "Canceling an order" Page
Click on "Canceling an order." This will take you to the "Canceling an order" page.
Read the Information
Read the details on the "Canceling an order" page.
Attempt to Cancel Your Newegg Order
After reading the information on the "Canceling an order" page, try to cancel your Newegg order. If you're unable to do so, please move on to Step 14.
Contact Newegg Customer Support
If you were unable to cancel your Newegg order, contact their customer service team as soon as possible. There's only a certain timeframe during which you can cancel it. Let the Newegg customer representative know which order you want to cancel and what you've already tried doing to start the process. They can give you information about whether it can be canceled or if it's too late. If it's too far in the process and you can no longer cancel the order, make sure to ask the representative what you should do if you no longer want it. They can recommend next steps based on your situation.
Conclusion
Act quickly if you want to cancel your Newegg order, as delaying the process may prevent you from being able to cancel it. If you run into any problems, a customer service representative is just a phone call away.
Further questions?
Solutions to similar problems
Help from Real People
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