How Do I Recover My Netflix Account?
In a nutshell: If you're having trouble accessing your Netflix account, you may need to reset your password if you encounter an "Incorrect Password" error. Ensure you're using the correct email by utilizing the "Find Your Account" option if needed. To recover your account, use a sign-in code sent to your
Introduction
Are you having trouble signing in to your Netflix account? If you receive an "Incorrect Password" error, you'll need to reset your password to regain access. If the message indicates that the account associated with your email can't be found, you're likely using the wrong email address. In this case, use the "Find Your Account" button to locate it. Below, we address this issue specifically to help you get back to watching your favorite shows. If your sign-in error is account-related (not an app issue), continue reading for steps on how to recover your Netflix account.
Go to the Homepage and Tap Sign In
Tap Use a Sign-In Code
One way to recover your Netflix account is by using a sign-in code. Choose this option if you have access to the email address or phone number associated with your account.
Using a sign-in code is also the fastest way to recover your account, as it allows you to sign back in quickly by simply entering the code.
Click Send Sign-In Code
Wait for the code, which will be sent to the email address or phone number associated with your Netflix account.
Enter the Code
Check your email or mobile number for the code and enter it in the box. Note that the code expires after 15 minutes. After entering the code, tap Sign In.
If you're able to sign in on one device but not on your tablet, the issue might be with your home network or the tablet itself. For iPads, try restarting them.
If you wish to recover your account and reset your password as well, follow the steps below.
Tap Forgot Password
Enter your Email Address or Phone Number
Enter your email address or mobile number and tap 'Email Me' to receive the password reset instructions from Netflix. Note that the password link also expires, so ensure you reset your password as soon as you get the email or text message.
Were you able to log in? If you see a message saying the account is in use, check how many devices are streaming simultaneously. You might need to upgrade your Netflix plan to accommodate multiple device usage.
If you're trying to recover your account, but you can't remember the mobile number or email address, follow the next step.
Tap I Don't Remember My Email or Phone
Find Your Account
Enter the first and last name associated with the Netflix account, as well as the debit or credit card number on file. This is your final attempt to recover your account, so ensure you have this information ready. If not, you may need to create a new Netflix account.
After clicking Find Account, follow the on-screen instructions to recover your account successfully with Netflix.
Conclusion
The steps above should help you recover your Netflix account. If you're still unable to sign in, the issue might be with the app itself, or too many devices are signed in. Try uninstalling and reinstalling the Netflix app. If that doesn't work, you may need to reset your device. If you're accessing Netflix through a web browser and password reset doesn't resolve the issue, try clearing Netflix cookies or resetting your network settings. If none of these solutions work, visit Netflix's FAQ section for specific error message resolutions or contact Customer Support directly for further assistance.
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