What is the return policy?

National Builder Supply has a specific return policy that is designed to ensure customer satisfaction while also protecting their own interests. Generally, items can be returned within thirty days of purchase, but there are a few important aspects to understand about their policy. To initiate a return, it is necessary that the items are in new, unused condition and in the original packaging. This is crucial for a successful return process, as products that show signs of wear, damage, or have been installed may not be eligible for a refund. It is also important to keep in mind that certain categories of products may be subject to additional restrictions when it comes to returns. These may include items such as special orders, custom products, or clearance items, which might not be eligible for return at all. Should a customer decide to return an item, they will typically be responsible for the shipping costs associated with sending the product back. This is another aspect of the policy that is worth noting to avoid any unexpected expenses. In some cases, National Builder Supply may refund the original shipping cost, but this usually depends on the circumstances of the return. For situations involving damaged or defective items, customers are encouraged to check the specific procedures outlined for such cases. It is beneficial to have all pertinent information, such as order numbers and details regarding the issue, ready when seeking to address these matters. For the most accurate and up-to-date details, it is advisable to refer directly to their website, where the current return policy can be found. This can provide essential guidance and clarify any specific terms related to your purchase.