What is the process for terminating my service?

Asked 4 months ago
To terminate a service with NTT DoCoMo, a customer typically needs to follow a specific process. This process often begins with reviewing the terms and conditions of the service contract, as there may be details regarding any early termination fees or requirements. Generally, customers are encouraged to prepare personal identification and any relevant account information to expedite the process. Customers may need to visit a physical NTT DoCoMo store or utilize the official website for online termination options. In-store visits may provide more personalized assistance, while online options can be convenient and efficient. Depending on the chosen method, customers may be required to fill out a termination request form or provide confirmation via their online account. Once the request is submitted, NTT DoCoMo will typically process the termination and may provide confirmation of the cancellation. It is advisable for customers to check the current web page for specific instructions or any updates to the process, as policies may change. This ensures that customers have the most accurate and relevant information for their situation.
Jeff Whelpley is the editor / author responsible for this content.
Answered Jul 25, 2025

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