What should I do if my order is damaged or incorrect?

If you receive a damaged or incorrect order from NHL Shop, it is essential to take immediate steps to address the issue. First, examine the package and the items inside closely. If there is visible damage, take photographs of both the packaging and the item itself. This documentation may be useful if further action is required. Next, consult the specific policies related to returns or exchanges that NHL Shop provides on their website. Typically, there is a designated section for handling such situations, which outlines the steps to initiate a return or an exchange. This information is crucial as it will guide you through the process according to their established guidelines. You may also need to gather your order details, such as your order number and a description of the issue you encountered. Having this information ready will simplify the process of reporting the problem. In most cases, NHL Shop allows customers to initiate a return or exchange through their website. This often involves filling out a form or following a series of prompts related to your order. Once you have completed the necessary steps, you should receive confirmation or further instructions from NHL Shop. While it is advisable to keep monitoring the website for their current policies and procedures, you can also find information regarding how to contact their customer service if you believe direct communication is necessary. This will ensure that your concerns are addressed promptly and efficiently.