What is your policy on damaged or defective items?

NFL Shop has a clearly defined policy regarding damaged or defective items, ensuring that customers have a satisfactory experience when receiving their merchandise. If a customer discovers that an item is damaged or defective upon arrival, they should look for specific instructions provided on the current website regarding returns and exchanges. Typically, NFL Shop allows customers to report these issues within a designated timeframe, ensuring that they can address any problems promptly. Customers are often encouraged to provide details such as the order number, a description of the damaged or defective item, and, in some cases, photographs to facilitate the return process. This information can help expedite the resolution and contribute to a more streamlined experience for those affected. Once the return has been acknowledged, NFL Shop generally takes care to either replace the damaged item or issue a refund, depending on the customer's preference and the availability of the merchandise. Customers should be vigilant regarding the return shipping process, as this may also be addressed on the website. By reviewing the specific policies available, customers can ensure that they understand their rights and available options when dealing with damaged or defective items.