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Mozilla Firefox Customer FAQ

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How do I Contact Mozilla Firefox Customer Service?

The question we are asked most often is about how to talk to Mozilla Firefox customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What should I do if Firefox is not loading websites?

If Firefox is not loading websites, there are several troubleshooting steps that can be taken to resolve the issue. First, it is advisable If the internet connection is stable, the next step is to clear the browser cache and cookies. This can often resolve loading issues caused by corrupted data. The user can do this by going to the settings menu and finding the options for clearing browsing data. Additionally, disabling any extensions or add-ons may help, as they can sometimes interfere with website loading. Running Firefox in safe mode can also be beneficial, as this mode disables all add-ons temporarily and helps to identify if they are causing the problem. If none of these solutions resolve the issue, checking for updates to Firefox may also be useful, as updates often contain bug fixes that can improve performance. For more specific assistance, users can reference the help section on the Mozilla website or consult the community forums available for Firefox....
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Recent Mozilla Firefox Customer Questions

How do I take a screenshot on Firefox?

To take a screenshot in Firefox, you can use the built-in screenshot tool. Click the three horizontal lines in the upper-right corner to open the menu. From there, select "Web Developer," then choose "Take a Screenshot." This allows you to capture the visible part of the page or the entire page. Alternatively, you can also use the keyboard shortcut: press Shift + Ctrl + S (or Shift + Command + S on Mac) to open the screenshot tool directly. Follow the prompts to save or copy your screenshot.
Asked Mar 28, 2025 8:31 PM

There was a Firefox opening page with my favorite websites in three row. I can't set this up now no matter how hard I try. What can I do.

The feature you're referring to is called 'Top Sites' and it appears on your Firefox home page. Typically, the sites you visit most often will automatically populate in this section. However, to manually customize this, go to your Firefox homepage and click on the gear icon in the top-right corner to open the 'New Tab Preferences' panel. Here, you can adjust the number of rows for top sites to your liking (up to 4). You may then drag and drop the sites you like to have on your homepage. If you want to pin a site to prevent it from disappearing, hover over the site and click the 'pin' icon that appears.
Asked Apr 5, 2024 3:47 PM

Help me with my Mozilla Firefox customer service issue

Browser Maintenance

How Do I Clear My Internet and Browser History on Firefox?

You may want to clear your browsing history if you are using a shared computer. There are two ways to clear your browsing history;...

How can I reset Firefox to its default settings?

Resetting Firefox to its default settings can help resolve various issues and restore the browser to its original state. To achieve On the Troubleshooting Information page, you will find an option labeled "Refresh Firefox." Clicking this will prompt a confirmation window, where one can confirm the action. By selecting "Refresh Firefox," the browser will begin the reset process. This will remove extensions and custom settings but will keep bookmarks, history, and saved passwords. It is always advisable to back up important data before proceeding with a reset. For more specific guidance or additional assistance, users may refer to the support documentation available on the Mozilla website for the latest instructions and details....

How do I uninstall Firefox extensions?

To uninstall Firefox extensions, a user should follow a few simple steps within the browser. First, they need to open Firefox and click Once on the Add-ons page, the user can locate the extension they wish to uninstall in the "Extensions" section. Each extension will have an option to either disable or remove it. To uninstall, the user should click on the three dots next to the extension's name and choose "Remove." After confirming the removal, the extension will be uninstalled from Firefox. If the user encounters any issues, checking the support pages on the current web site may provide additional help. Following these steps should allow for a straightforward removal of unwanted extensions....

How do I update my Firefox browser?

Updating the Firefox browser is a straightforward process and can typically be done directly within the application. Mozilla Firefox...

Privacy and Security

How can I manage privacy settings in Firefox?

Managing privacy settings in Mozilla Firefox is a straightforward process that users can follow to enhance their online security and Once you click on the menu icon, you can select "Settings" or "Options," depending on your version of Firefox. In the settings menu, navigate to the "Privacy & Security" section. Here, you will find various options that allow you to customize your privacy settings. You can adjust options related to tracking protection, cookies, and site data, as well as manage your browsing history. Furthermore, users can also control how Firefox interacts with websites by enabling or disabling features like third-party cookies or tracking protection. It is advisable to review these settings periodically to ensure they align with your preferences and needs. For more specific guidance or additional information, it may be helpful to refer to the current web page for further resources....

What privacy features does Firefox offer?

Mozilla Firefox is known for its strong emphasis on privacy and user control. One of its key features is Enhanced Tracking Protection, Firefox also provides users the ability to manage their cookies and site data more effectively, allowing them to delete or block cookies from specific sites. Moreover, the browser incorporates HTTPS-Only mode, which ensures that all connections to websites are secured with HTTPS whenever available, enhancing security and privacy even further. Another notable feature is Firefox's built-in Facebook Container, which isolates a user's Facebook activity from the rest of their browsing to help prevent Facebook from tracking user behavior on other sites. Mozilla Firefox also supports various privacy-focused extensions that can further enhance users' browsing experience. For the most up-to-date information on privacy features, it is recommended to explore Mozilla's official website....

How can I view saved passwords in Firefox?

To view saved passwords in Firefox, you can follow a few simple steps. First, open the Firefox browser on your device. Then, click In this section, you will see a list of your saved passwords associated with various websites. To view the password for a specific entry, click on the eye icon next to the password field. You may need to enter your device password or use biometric authentication, such as a fingerprint, depending on your device's security settings. Once verified, the password will be displayed. Always remember to safeguard your passwords and avoid sharing them with others. For more information, it may be helpful to visit the official website....

Customization and Management

Can I customize my Firefox toolbar?

Yes, customizing the Firefox toolbar is both straightforward and an excellent way to enhance your browsing experience. Firefox allows You can then drag and drop these items to your desired location on the toolbar. Firefox also allows for the removal of unwanted items through a simple click and drag action. Additionally, by accessing the options within this customization menu, users can toggle on or off the icons they wish to see or hide. This tailored approach enables each user to enjoy a unique browsing experience tailored to their preferences and needs. For more specific instructions and details, it is advisable to explore the current Firefox support pages....

What extensions or add-ons are available for Firefox?

Mozilla Firefox offers a vast selection of extensions and add-ons designed to enhance the browsing experience. Users have access to Extensions such as uBlock Origin and Privacy Badger are commonly used to block unwanted ads and trackers, while LastPass and Bitwarden help with password management. For those looking to improve productivity, tools like Todoist and Trello offer seamless integration with the browser. Additionally, there are many extensions that focus on enhancing the visual experience, such as Dark Reader, which applies dark mode to websites for easier reading at night. To explore the complete range of available extensions and add-ons, users can visit the official Firefox Add-ons website. There, they can browse by categories, read user reviews, and discover new tools tailored to their browsing habits. It is advisable to check the compatibility of each add-on with the current version of Firefox as some add-ons may have certain requirements....

How do I manage my bookmarks in Firefox?

Managing bookmarks in Mozilla Firefox is a straightforward process that allows users to organize and access their favorite websites To organize bookmarks, users can create folders within the "Bookmarks" category. This can be done by right-clicking on the Bookmarks menu or inside the Library window and selecting "New Folder." Users can then drag and drop bookmarks into these folders for better organization. Additionally, bookmarks can be edited, renamed, or deleted by right-clicking on them. For those who enjoy using keyboard shortcuts, pressing Ctrl + Shift + B will also open the bookmarks library directly. It is a helpful way to manage bookmarks with ease and efficiency. Make sure to explore other organizational options within Firefox to customize your browsing experience further....

Troubleshooting and Performance

What troubleshooting steps can I take to fix crashes in Firefox?

When addressing crashes in Mozilla Firefox, several troubleshooting steps can be taken to identify and potentially resolve the underlying After verifying that Firefox is up to date, the next step is to restart the browser in Troubleshoot Mode. This mode disables extensions and themes temporarily, allowing users to see if any of these add-ons could be causing the crashes. If Firefox does not crash in this mode, it may be beneficial to systematically disable extensions and then re-enable them one at a time to pinpoint the specific extension causing the issue. Another helpful step is to clear the cache and cookies. Accumulated data may sometimes lead to instability. Accessing the browser settings to clear browsing data can address this matter effectively. Additionally, creating a new Firefox profile can be useful. This action allows users to test if the issue is related to profile-specific settings or data. If all else fails, checking for compatibility issues with hardware or drivers, especially graphics drivers, may also be necessary. For more information and possible contact details, referring to the current Mozilla support page could provide further assistance for persistent problems....

What performance optimization tips are available for Firefox users?

Mozilla Firefox offers several performance optimization tips that can help users enhance their browsing experience. First, users may Next, users can manage their browser extensions by disabling any that are not essential. While extensions can add functionality, they may also consume resources and slow down the browser. It is advisable to regularly review and keep only the necessary extensions active. Clearing the browsing data can also significantly improve performance. This includes removing cached images, cookies, and site data that can sometimes accumulate and lead to slower loading times. Users can navigate to the settings to find the option to clear this information. Another effective method involves adjusting Firefox's performance settings. Within the settings menu, users have options to use hardware acceleration, which can enhance performance if their device supports it. Users may also want to limit the number of tabs open at one time, as each tab utilizes system resources. Lastly, if users experience ongoing slow performance, they can reset Firefox to its default state. This process can resolve issues caused by changes made during use. For more detailed tips or specific inquiries, users might find looking on the current web page helpful for additional resources....

What should I do if Firefox is not loading websites?

If Firefox is not loading websites, there are several troubleshooting steps that can be taken to resolve the issue. First, it is advisable If the internet connection is stable, the next step is to clear the browser cache and cookies. This can often resolve loading issues caused by corrupted data. The user can do this by going to the settings menu and finding the options for clearing browsing data. Additionally, disabling any extensions or add-ons may help, as they can sometimes interfere with website loading. Running Firefox in safe mode can also be beneficial, as this mode disables all add-ons temporarily and helps to identify if they are causing the problem. If none of these solutions resolve the issue, checking for updates to Firefox may also be useful, as updates often contain bug fixes that can improve performance. For more specific assistance, users can reference the help section on the Mozilla website or consult the community forums available for Firefox....
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Mozilla Firefox issues reported to GetHuman
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