What should I do if I receive a damaged Mopar part?

If a customer receives a damaged Mopar part, there are several steps they can follow to address the situation. First, it is important to thoroughly inspect the item as soon as it arrives to document any damage. Taking clear photographs of the damaged part and its packaging can also be helpful for reference. Next, the customer should review the return policy associated with their purchase. Many Mopar parts come with a warranty or a guarantee, which outlines the process for returns and exchanges. In most cases, it will involve contacting the retailer or distributor from which the part was purchased. The customer should provide them with the necessary information, including the order number and photographs of the damaged item, to facilitate the return or exchange process. Finally, if the part was purchased directly from a Mopar outlet or representative, customers may want to check the Mopar website for specific instructions on how to proceed with returns or exchanges for damaged items. This information can typically be found in the customer service or support section of the site.