What should I do if I receive a damaged item?

If you receive a damaged item from Monpetitbijou.com, it is important to take prompt action to address the situation. Firstly, make sure to document the damage by taking clear photographs of the item and its packaging. This will serve as evidence when you report the issue. Next, review the return or exchange policy outlined on the current web page of Monpetitbijou.com. This policy typically provides guidance on the steps to take in the event of receiving a damaged product. Generally, you will be required to initiate the return process, which may involve filling out a form or sending an email to their customer service team. Providing details about the order, including the order number and the nature of the damage, will help expedite the resolution. Many companies ask customers to return the damaged item, so be prepared to follow any instructions regarding shipping it back. Given the importance of addressing such matters quickly, it is advisable to act within the timeframe specified in the return policy to ensure a smooth and timely resolution.