What is your uptime guarantee?

Asked 3 months ago
MochaHost offers an uptime guarantee of 99.9 percent, which is quite impressive within the web hosting industry. This reflects their commitment to providing reliable services to their customers. An uptime guarantee generally indicates that the service is designed to be operational and accessible for the vast majority of the time, with minimal disruptions or downtime. If customers experience any downtime beyond the guaranteed threshold, it is common for hosting providers to have policies in place, such as service credits or refunds, to accommodate affected users. However, it is important for customers to understand the terms and conditions associated with this guarantee. Factors such as scheduled maintenance, force majeure events, or customer-induced issues may impact the overall uptime performance. Therefore, it may be beneficial for users to review MochaHost's specific policies related to uptime and any exceptions that may apply. For the most accurate and detailed information, one may consider exploring the relevant sections on MochaHost's current web page.
Jeff Whelpley is the editor / author responsible for this content.
Answered Aug 24, 2025

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