What is your return policy?

Midnightvelvet.com has a straightforward and customer-friendly return policy designed to ensure satisfaction with every purchase. The company typically allows returns of items within a designated period, which is generally thirty days from the date of receipt. It is important to note that items should be returned in their original condition, meaning they should be unworn, unwashed, and free of any damage. Additionally, original tags and packaging should be included where applicable. Midnight Velvet usually emphasizes the importance of maintaining the integrity of the item throughout the return process. This means that customers should take care when trying on clothing or using products to ensure that they remain in sellable condition. If customers receive defective items or items that do not match their order, they should be able to return them for a replacement or a refund. To initiate a return, customers may often need to visit the specific returns section of the website for detailed instructions, including any necessary forms to fill out and shipping guidelines. Midnightvelvet.com may also provide a return shipping label to streamline the return process, though this could depend on the reason for the return. For the most accurate and current information regarding the return policy, it is advisable to check the relevant section on the Midnight Velvet website, as policies can vary based on promotions or specific circumstances.