Can I request a partial refund on an item purchased from MercadoLibre?
Yes, it is possible to request a partial refund on an item purchased from MercadoLibre, but the process largely depends on the specific circumstances of the purchase and the seller's policies. If a buyer receives an item that is not as described, damaged, or has missing components, they may have grounds for requesting a partial refund. It is important for the buyer to communicate directly with the seller regarding the issue and see if they can reach an agreement on the refund amount.
Buyers can also refer to the MercadoLibre platform for guidelines on how to initiate a refund request. They will typically need to provide evidence of the issue, such as photos or other documentation. To understand the details of the refund process and the requirements, it is recommended to check the relevant sections on the current MercadoLibre web page, as policies may vary.

Answered Aug 20, 2025
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