Can I request a partial refund on an item purchased from MercadoLibre?

Asked 4 months ago
Yes, it is possible to request a partial refund on an item purchased from MercadoLibre, but the process largely depends on the specific circumstances of the purchase and the seller's policies. If a buyer receives an item that is not as described, damaged, or has missing components, they may have grounds for requesting a partial refund. It is important for the buyer to communicate directly with the seller regarding the issue and see if they can reach an agreement on the refund amount. Buyers can also refer to the MercadoLibre platform for guidelines on how to initiate a refund request. They will typically need to provide evidence of the issue, such as photos or other documentation. To understand the details of the refund process and the requirements, it is recommended to check the relevant sections on the current MercadoLibre web page, as policies may vary.
Christian Allen is the editor / author responsible for this content.
Answered Aug 20, 2025

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to contact MercadoLibre?

If you need to talk to MercadoLibre customer service, now that you have the answers that you needed, click the button below.
Contact MercadoLibre

MercadoLibre

Find a list of many popular MercadoLibre questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
MercadoLibre Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!