What should I do if an item I ordered is not as described?

If an item ordered from Maxandchloe.com is not as described, there are several steps a customer can take to address the issue. First, it is important to review the product listing on the website to confirm the original description, including any specific features, dimensions, and material information. If the received item clearly differs from what was expected based on the description, the next step would be to refer to the return policy outlined on the website. Typically, most online boutiques, including Maxandchloe.com, have a procedure for returning items that are not as described. This usually involves initiating a return request online and providing details regarding the issue. Customers may also be required to provide photographs of the item, which further demonstrates the discrepancy. Additionally, it is advisable to keep all original packaging and shipping materials intact until the return process is completed, as this may be necessary for a successful return. While contacting customer service is often an option to resolve such matters, it is suggested to check the website for specific contact information and customer service hours to facilitate any communication needed.